Customer Experience Archives - Tech Research Online Wed, 11 Sep 2024 11:31:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://techresearchonline.com/wp-content/uploads/2024/05/favicon.webp Customer Experience Archives - Tech Research Online 32 32 Freshworks Customer Service Benchmark Report 2024 https://techresearchonline.com/freshworks/freshworks-customer-service-benchmark-report-2024/ Wed, 11 Sep 2024 11:18:24 +0000 https://techresearchonline.com/?p=10222 Customer service leaders seek scalable solutions that offer positive ROI, rapid impact, and easy implementation. Just as important, they are turning to AI-powered tools to personalize engagement, boost team productivity, and generate valuable business insights.

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freshworks

Freshworks Customer
Service Benchmark
Report 2024

Customer_Service_Benchmark_Report_2024

Customer service leaders seek scalable solutions that offer positive ROI, rapid impact, and easy implementation. Just as important, they are turning to AI-powered tools to personalize engagement, boost team productivity, and generate valuable business insights.

Ready to unlock the secrets of world-class customer service?

The Freshworks Customer Service Benchmark Report 2024 offers key insights into the evolving landscape of customer service, driven by the latest advancements in AI-powered solutions.

This report leverages extensive data from various industries, providing benchmarks that enable service leaders to enhance performance, streamline operations, and deliver exceptional customer experiences.

Key Highlights:

  • – AI-Powered Support: Discover how AI tools like Freddy Copilot have improved key metrics such as first response time, resolution time, and customer satisfaction (CSAT) across diverse industries.
  • – Regional and Industry Trends: Explore the most adopted communication channels across different regions and industries, highlighting the shift towards mobile-first and omnichannel strategies.
  • – Actionable Benchmarks: Gain access to performance benchmarks that distinguish top-performing organizations, offering a clear roadmap to elevate your customer service strategy.

Download the report

Download the report

[contact-form-7]
fershworks

About Freshworks Inc.

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X

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]]> Freshworks vs. Zendesk: Why it’s time to upgrade your support https://techresearchonline.com/freshworks/freshworks-vs-zendesk-why-its-time-to-upgrade-your-support/ Wed, 11 Sep 2024 11:18:19 +0000 https://techresearchonline.com/?p=10210 Tired of Zendesk's clunky customer service software? Switch to Freshworks for a seamless, scalable solution. Freshwork’s AI-powered, omnichannel platform offers effortless integration and efficiency, eliminating the frustrations of complex setups and
fragmented data.

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freshworks

Freshworks vs.
Zendesk: Why it’s time
to upgrade your support

Freshworks vs. Zendesk

Tired of Zendesk’s clunky customer service software? Switch to Freshworks for a seamless, scalable solution. Freshwork’s AI-powered, omnichannel platform offers effortless integration and efficiency, eliminating the frustrations of complex setups and fragmented data. Enjoy faster value realization, lower total cost of ownership, and a unified, customizable platform designed to grow with your business. Upgrade to Freshworks and experience customer service made simple.

In this webinar, we’ll delve into:

    • Why Freshworks is the superior choice over Zendesk
    • The critical role of AI-powered omnichannel customer service in driving business success
    • Real-life customer success stories showcasing Freshworks’ transformative impact on operations and customer experiences
    • Selecting the right software partner: Why Freshworks stands above the competition
Mukesh Mirchandani​

Mukesh Mirchandani​

Senior Vice President,
Global Solution Engineering,
Freshworks​

Matt Gordon

Matt Gordon

VP, Global Customer
Support,​
Siteimprove

Matt Phelps

Matt Phelps

Director, Global Customer
Support,​
Neora​

Download webinar

Download webinar

[contact-form-7]
fershworks

About Freshworks Inc.

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X

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]]> Empower Your Frontline Workforce to Drive Business Transformation https://techresearchonline.com/ringcentral/empower-your-frontline-workforce-to-drive-business-transformation/ Tue, 18 Jun 2024 15:39:41 +0000 https://stgtro.unboundinfra.in/?p=7731 In an era of rapid business evolution, empowering your frontline workforce is not just an option; it’s a strategic imperative. “Empower Your Frontline Workforce to Drive Business Transformation” is a comprehensive guide that highlights the overlooked gaps in business communications and unveils the power of next-generation push-to-talk capabilities.

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]]> The post Empower Your Frontline Workforce to Drive Business Transformation appeared first on Tech Research Online.

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